SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA will be shipped through USPS whereby packages bought and chose to deliver from China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-45 Business days |
| Asia |
10-25 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Retro Vintage Style Online Shop | Top Retro Vintage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.techssory.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones are good and main work properly! The sound of course is not very good but for this price to expect the best just a joke! Delivery to Almaty 2 weeks
Music and YouTube is audible, but when I talk on the phone, the interlocutor almost does not hear, so the microphone does not catch well. Received only today, testing in the process, still did not try
Wife is very happy
Good headphones I recommend
Excellent. delivery is fast, quality is good. charged immediately. store recommend.
Fast Delivery Thank you
store is correct!!!! Fast shipping!!!! Headset is broken! Seller refund me
Sound 4/5, charging case 3/5. In general, not bad, for this money it is better not to find. It took a very long time
It came somewhere in a month. Without box, just packed in a puffy envelope. Everything is whole and works. Next look, I will have to protest
The parcel came quickly: three weeks. While everything works.
The goods came with a very big delay .. I don't know whose fault... Looks good. To the touch too. Especially pleased with the usual button instead of touch. Sounds good too. For some reason, the sound does not kill. Either turns off at the end or rises above the specified one. Well, that's okay. The goods are worth it. I recommend. In the process of exploitation, I will refuse.
The product received works fine sound super store recommend. Fast shipping
I can not rate, headphones with a defect, the right earphone turns off constantly
Got here. Seems to work.
Delivery a little less than a month to Murmansk, work, how well I do not know yet, minus the star for delivery by sdek to the point which is still unclear where
Work, let's see how much battery is enough
Normal headphones, with iPhone connect without problems. The phone displays the charge of headphones and case. The sound is good, clean. For this price just super! To Omsk in 39 days. The track was not tracked.
Terrific shipping will take a long,
Very cool